Terms & Conditions

Last Updated: July 2026

Welcome to HotelMattressIndia.com, operated by KRISHNA INDUSTRIES (BHARAT) under the SPRING TOUCH brand. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Acceptance of Terms

By using this website, creating an account, requesting a quotation, or placing an order, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, Refund & Returns Policy, and any additional policies published on this website.

If you do not agree with these terms, please discontinue using our website and services.

2. About Us

Brand: SPRING TOUCH

Website: HotelMattressIndia.com

Operated By: KRISHNA INDUSTRIES (BHARAT)

Business Address:

V-195, Ground Floor, Behind Govt. Dispensary,
Arvind Nagar, Ghonda,
New Delhi – 110053,
India.

3. Products & Services

We manufacture and supply premium spring mattresses for:

Residential Homes
Hotels
Resorts
Guest Houses
Hostels
Hospitals
Institutions
Government Departments
Corporate Projects

Product specifications, colours, dimensions, thickness, and images are provided for reference. Minor variations may occur due to manufacturing processes and screen display settings.

4. Pricing

All prices displayed on our website are shown in Indian Rupees ({cart_total_currency_symbol}).

Prices may change without prior notice.

The final payable amount displayed during checkout shall be considered the applicable purchase price.

Applicable GST is included or charged as displayed during checkout.

5. Orders

Orders are confirmed only after successful payment verification.

SPRING TOUCH reserves the right to:

Accept or decline any order.
Cancel orders affected by pricing errors.
Reject suspicious or fraudulent transactions.
Request additional verification before dispatch.

Customers will be notified if an order cannot be fulfilled.

6. Custom Orders

Custom-size mattresses are manufactured specifically according to customer requirements.

Because these products are made to specification, custom orders cannot be cancelled, exchanged, or returned once production has started unless required under applicable consumer law.

Customers are responsible for verifying all dimensions before placing custom orders.

7. Payment

We accept secure online payments through authorized payment gateways available during checkout.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other supported payment methods

Payment processing is handled by trusted third-party payment providers.

We do not store your complete card or banking information on our servers.

8. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery timelines are provided for convenience and may vary depending on location, courier availability, weather conditions, and manufacturing schedules.

SPRING TOUCH is not responsible for delays caused by circumstances beyond our reasonable control.

9. Warranty

Pocket Spring Mattresses include a 12-Year Limited Warranty against manufacturing defects.

Bonnell Spring Mattresses include an 8-Year Limited Warranty against manufacturing defects.

Warranty terms, exclusions, and claim procedures are explained separately in our Warranty Policy.

Warranty does not cover normal wear and tear, misuse, accidental damage, improper handling, stains, burns, water damage, or unauthorized repairs.

10. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Returns Policy.

Customers are encouraged to read the policy before placing an order.

11. User Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to provide accurate and complete information while registering an account.

SPRING TOUCH reserves the right to suspend accounts found engaging in fraudulent or abusive activities.

12. Intellectual Property

All content available on this website, including but not limited to:

Logos
Product photographs
Graphics
Videos
Product descriptions
Icons
Website design
Layout
Branding
Written content

is the exclusive property of KRISHNA INDUSTRIES (BHARAT) unless otherwise stated.

No material may be copied, reproduced, modified, distributed, or used without prior written permission.

13. Product Images

Product images are intended to provide a realistic representation of our products.

Due to lighting conditions, photography, monitor settings, and manufacturing tolerances, actual colours or fabric patterns may vary slightly.

Such variations shall not be considered manufacturing defects.

14. Limitation of Liability

To the maximum extent permitted by applicable law, SPRING TOUCH shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or purchased products.

Our total liability shall not exceed the purchase value of the affected product.

15. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

We are not responsible for the content, privacy practices, or services provided by external websites.

16. Privacy

Customer information is collected, processed, and protected in accordance with our Privacy Policy.

By using this website, you consent to such data collection and processing.

17. Force Majeure

SPRING TOUCH shall not be held responsible for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fire
Pandemic
Government restrictions
Transportation disruptions
Labour strikes
Power failures

18. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

19. Changes to These Terms

SPRING TOUCH reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about any updates.

Continued use of the website after changes constitutes acceptance of the revised Terms.

Frequently Asked Questions

Can I cancel my order?

Orders may be cancelled before production or dispatch begins. Custom-manufactured products may not be eligible for cancellation once production has started.

Do you offer GST invoices?

Yes. GST-compliant invoices are issued for every eligible order.

Are custom-size mattresses available?

Yes. We manufacture mattresses in standard and custom sizes for residential and commercial customers.

Are product images exactly the same as the delivered product?

We strive for accurate representation. Minor variations in colour, stitching, or fabric appearance may occur due to photography and manufacturing processes.

Is my payment secure?

Yes. All online transactions are processed through secure and trusted payment gateways using industry-standard encryption.

Which warranty do your mattresses include?

Pocket Spring Mattresses include a 12-Year Limited Warranty, while Bonnell Spring Mattresses include an 8-Year Limited Warranty against manufacturing defects.

Contact Us

For questions regarding these Terms & Conditions, please contact us.

SPRING TOUCH