Refund & cancellation policy

To cancel an order that has not been dispatched, contact us on WhatsApp or email support@hotelmattressindia.com with your order number. Once an order has been dispatched it can no longer be cancelled; see "Problems with an order" below.

We may also cancel an order ourselves — for example if an item is out of stock or we are unable to deliver to the address given. When we cancel an order we tell you the reason.

No payment is taken from you when you place a cash-on-delivery order — you pay the delivery person when the mattress arrives. If you no longer want the order, please tell us beforehand (on WhatsApp or by email) so we can avoid an unnecessary delivery attempt; you are also free to refuse the order at the door and no charge is made to you for doing so.

Any refund that is due on an order paid online is sent back through Razorpay to the method you paid with. If you are unsure what will be refunded for your order, ask us before you cancel and our team will tell you.

For any problem with an order — a delay, damage, a missing item, a refund or anything else — contact us on WhatsApp or by email with your order number. Our team handles each case personally.

See also our Shipping & delivery policy and Terms & conditions.